Terms & Conditions

Ten O’clock Cookie Bakery café want your online ordering experience to be satisfying and worry free. To ensure your safety and privacy, our online policy is outlined as follows.


All prices quoted are in New Zealand dollars and include GST (Goods and Services Tax) of 15%. While we endeavour to ensure the accuracy of our pricing on the website, Ten O’clock Cookie Bakery Cafe reserves the right to adjust prices without prior notice.

Prices are exclusive of any taxes, duties or other charges imposed or levied overseas in connection with the supply of goods outside of New Zealand. Prices are also exclusive of postage and packaging charges.


Ten O’clock Cookie Bakery Cafe accept only Visa and MasterCard. You will be liable for all orders placed using your credit card details and agree to indemnify Ten O’clock Cookie Bakery Cafe against any losses, claims or damages arising from the use or misuse of your credit card details by any other person.


Ten O’clock Cookie Bakery Cafe will try to match the colours and design as closely as possible to the picture on the website, however slight colour and design variations may occur as each item is hand made by our skilled decorators. Colours can also fade and can appear differently in photo and computer screen format to that of the naked eye.


If you need to cancel your order, please do so as early as possible as some cakes may be made some time before the collection / delivery date. In such cases any item ordered will be fully refunded provided that the order is cancelled by email or phone before the cake has been made. If the order is not cancelled by email or phone before the cake has been decorated the full charge will apply for that order.


Please check the product at the time of delivery for any damage. If damaged please contact Ten O’clock Cookie Bakery Cafe immediately and a replacement cake will be arranged.

If you are unsatisfied with the quality of the product then please return the product to Ten O’clock Cookie Bakery Café, 180 Queen Street, Masterton and one of our staff will complete a complaint form with you which will be dealt with by the manager within three days.


Deliveries will be made between 11.00am and 2.00pm Monday to Friday unless otherwise arranged with Ten O’clock Cookie Bakery Cafe. Delivery cost will be $15.00 within Masterton. Deliveries outside of Masterton will cost more and can be arranged by contacting Ten O’clock Cookie Bakery Cafe. Unfortunately times cannot be specified due to the varying number and destinations of cakes to be delivered on any one day. If you have any specific instructions for the delivery of your cake please write them in the delivery instructions box. If no-one is available to receive the delivery then the cake will be left in its box in as safe a place as the driver can find. We will not accept any liability for loss or damage arising from late delivery. We will not accept any liability for loss or damage arising from items lost, stolen or damaged after delivery has taken place.


Objectionable pictures, photos and designs may not be accepted. We reserve the right to refuse cake orders and to proof photos used on our photographic cakes. If an order is refused by Ten O’clock Cookie Bakery Cafe, we will make contact and attempt to agree with the customer on a replacement picture or photo. If this is not possible a full refund will be given.


Ten O’clock Cookie Bakery Cafe understands the importance of privacy and security. We do not collect or store any credit card information on our site or servers and all payments are made through an external payment gateway with robust security features enduring your payment data is safe. All credit card data will be handled by the online payment gateway wich is administered by ANZ eGate.


We respect your privacy and value your business. Ten O’clock Cookie Bakery Cafe never make your personal details available to any other party. The system automatically creates an account when you make an online order, which stores your email address and delivery address. We hold your details in order to process your order, ease process for future orders and at time to time may send you relevant information. If at any time in the future you would like your details removed from our customer list, please advise us accordingly.

We reserve the right to review and amend these terms and conditions and our disclaimer from time to time. Amendments will be effective immediately and Ten 0’Clockc Cookie Bakery Cafe has no obligation to notify you of such amendments. We recommend that you check this page for amendments each time you revisit this website. Your use of this website will represent an agreement by you to be bound by the terms and conditions as amended.